Number	18459
Subject	Consumer Affairs
Source	Smart Money
State	NY
Year	1999
Publication Date	February
Summary	SmartMoney magazine reports on the most common ways in which auto insurance companies can and do hurt their customers. Some of these are: inflating the cost of the insurance policy; determining premiums on the basis of credit rating; pocketing customers' deductibles; policy cancellation or nonrenewal without any explanation; sending customers to faulty direct-repair shops; not informing customers about their right to diminished-value claims; delaying claims payments.
Category	General
Pages	4
Keywords	insurance;cars;automobiles;driving record;credit history;credit score;premiums;marital status;deductible;body shops;GM;Geico;Allstate
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