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For the first time, a media organization showed how citizens get lost in the system when it comes to calling for help for emergencies. The investigation found thousands of times a year calls are placed to 911 and the screen information dispatchers rely on for address has NO address, or the wrong one. The program glitch means dispatchers have no idea from where the call is being placed. WHDH-TV found emergency crews sent to the wrong address, and critical time wasted while people wait for help.
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