Squeaky wheels: Quick-hit and in-depth investigations from complaint data
Let’s face it, people complain and as journalists, we love when they leave a public paper trail. Potholes. Bad manicures. Chain letters. Exploding toasters. Error-riddled credit reports. People complain about virtually everything. We’ll discuss stories we’ve done with complaint data and how to avoid potential landmines. We’ll show some cool data visualizations, tell you how we used complaints to investigate common nuisances and shadowy corporations, and hopefully inspire you to dig into the whiners and complainers in your neck of the woods.
Emily DeMarco is a freelance journalist in Pittsburgh, formerly an investigative reporting fellow with PublicSource.
twitter = @eademarco
Jill Riepenhoff is a producer for InvestigateTV. Prior to joining the national TV team in 2017, she was an investigative reporter at The Columbus Dispatch for more than three decades. With that many years under her belt, she has written about all sorts of unsavory characters/agencies/laws. She also likes to dig into sports from time to time. She is a member of the IRE Board of Directors. @JRiep
Complaint Department: Press Button for Service
Riepenhoff discusses how to wade through complaint data.