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An investigation into the handicapped accessibility of Chicago Transit Authority stations by a team of reporters from Columbia College Chicago found that "41 percent of the stations designated fully accessible were not." Using FOIA, the students reviewed over 2,000 ADA-related complaints filed against the CTA from Jan. 1, 2004 through Feb. 28, 2009. Some of their findings included patterns of broken elevators and bus lifts, as well as CTA employees swearing at passengers and denying access to several customers with service dogs.
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