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A one-man-band reporter/photographer embarks on a five-year investigation to fix the nation’s broken 911 system.

Brendan Keefe had already won a Peabody, a duPont, an American Legion Fourth
Estate Award and a National Murrow during his first two years of reporting on this
systemic failure in the public safety infrastructure. But he didn’t stop there or rest on
his laurels because he noticed that the problem wasn’t fixed. 911 calls are still routed
by the cell tower address, not the actual location of the emergency, and people are
dying because of it.

The most egregious example was the Parkland high school shooting. As 17 students
and staff were being massacred, every single 911 call from inside Marjory Stoneman
Douglas High School went to a neighboring 911 center that could not dispatch police.
Brendan uncovered more than a hundred previously-undiscovered 911 calls showing
the depth and breadth of the deadly delays.

During an Atlanta jet crash that killed four people, calls for help were routed to three
different 911 centers, including one in the next county, resulting in delays, necessary
transfers, and confusion.