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Obscured by the day-to-day operation of 911, U.S. News finds a creeping crisis. Police executives even have a name for it - the "tyranny of 911." Citizens have come to routinely abuse the system, and today 911 is overwhelmed by calls that aren't really emergencies. That means genuine emergencies don't get the attention they deserve, but it also means that cops do little else but "chase the radio," which prevents them from doing the kind of community policing that might actually have some systemic effect on crime. (June 17, 1996)

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