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NBC News Dateline asks "Have you ever tried to buy tickets to a hot concert or sporting event, only to end up with bad seats or no tickets at all -- even just minutes after they go on sale? Why is it so difficult to get good seats without using a ticket broker?.... Dateline NBC tracked the ticket sales of a Billy Joel concert, which was sold out in just nine minutes... the story "Front Row" reveals how ticket brokers plot sophisticated strategies, which enable them to monopolize huge blocks of tickets and resell them for as much as $400 a piece... The segment also shows how brokers buy tickets beyond the limit by using sophisticated technology, credit cards with various names and unlisted Ticketmaster phone numbers not available to the general public. .... a huge block of tickets, nearly 3,000 or 20 percent of the seats for the opening night concert were never put on sale to the general public. Instead they were held back for friends of Billy Joel and his band...."