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In this report, the Plain Dealer details how a prominent consumers' counsel deprived the publics of millions of dollars by destroying a crucial consultant's report. From the questionnaire, "Tongren kept an important consultant's report --paid for with dollars -- from the public that might have trimmed billions of dollars off FirstEnergy Corp.'s deregulation charges -- charges that are still being tracked onto electric bills years later". Furthermore, the report revealed, "Tongren had changed a records retention policy that allowed the report to be destroyed years ahead of the old schedule, and that he knowingly cleared the policy change despite numerous requests for the report while it was still protected due to ongoing litigation".