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An investigation into an alleged defect involving 20 million rifles and shotguns, causing many to fire without the trigger being pulled. Despite dozens of injuries and at least seven deaths—and evidence the manufacturer has been aware of a problem for decades—Remington has publicly insisted its guns are safe and the incidents are a result of user error. Using internal company documents including customer complaints dating back to the 1950s, our investigation found Remington chose not to implement changes designed to make its products safer, and may have withheld vital information from its customers.