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Our series of reports examined the under-reported problem of elder abuse and helped prompt a new policy to track cases. With the help of a viewer who shared his video evidence, we first aired a cell phone clip that showed elder abuse inside a local diner and sparked a county Department of Human Services investigation. Our stories revealed the legal complexity in handling elder abuse cases and the importance of a uniform state-wide system. Our stories stressed the need for state and local agencies to close the loophole among police, the Department of Human Services and the courts.