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This 8,500-word investigation looks at how tech-enabled citizen surveillance, income inequality, and the criminal justice system played out in the case of a package thief in a gentrifying San Francisco neighborhood. The story demonstrated how a confluence of porch cameras and social media like Nextdoor and the Neighbors app (the latter owned by Amazon), are encouraging ordinary people to act like police to capture the thieves who threaten Amazon’s delivery economy, sometimes resulting in vigilantism and racial profiling. Furthermore, it looks at how Amazon is collaborating with police departments across the country to use public law enforcement resources to both endorse their porch cameras and catch package thieves via bait box operations.
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